Digital asset transfers require a three-step procedure:
Request > Confirm > Credit
Requests: User initiates a deposit using our platform or wallet.
Confirm: Network confirmation(s) is required. Network congestion may result in an extended confirmation time.
Credited: Once the deposit is confirmed, we will credit the amount as soon as possible.
If the deposit is not yet confirmed, please be patient, as a delay could be down to network congestion. Deposits cannot be credited without a confirmation.